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Frequently Asked Questions

We are here to help you! If you have any questions, please contact us and we will be happy to answer them. Below are some of the most asked questions.

Have a question?

What services does my VIP Guide offer?

Your VIP Guide will handle the addition of Disney Genie+ service to your account on your visit day. They'll make both Lightning Lane and Individual Lightning Lane choices and even handle your Mobile Orders. Note that Disney currently charges $15 per person, per day for the Genie+ service, which is subject to change.

How many members can be in my party?

Your group can comprise up to 12 individuals. However, it's essential that everyone sticks to the same schedule.

How many Lightning Lanes can I access?

It varies based on multiple factors, but our VIP Guide collaborates with you to maximize the number of Lightning Lanes and ensure a memorable Disney experience. Early arrivals, before the official opening time, usually result in more access.

Can we access Individual Lightning Lanes and Virtual Queue Rides?

Absolutely! Your VIP Guide strives to secure access to these as well.

What additional services can I expect from my VIP Guide?

Consider your VIP Guide as your virtual assistant throughout the day. They're there to help with every need, including placing mobile food orders. The only thing they can't physically do? Pick up your order!

What responsibilities do I have?

Two crucial elements greatly influence our service success – arriving early at the park and maintaining good communication with your VIP Guide. These ensure a smoother and more magical experience. Beyond this, just enjoy!

How much is the VIP service?

The Virtual VIP Tours is priced at $799 USD. This includes 95% park completion, waits of just 10-15 minutes for attractions, expert Lightning Lane and Genie+ planning, a personalized journey enriched with curated park advice, and a comprehensive six-hour tour. Please note, we don't account for mechanical issues inside Disney parks.

How can I initiate the VIP experience?

Start by filling out our VIP Interest form. A VIP Guide will soon contact you with details on pricing, availability, and answer any other inquiries.

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